Exchanges and Returns

Exchanges and Returns | Mineral Jewelry

Exchanges and Returns

At Mineral Jewelry , each piece is carefully packaged and inspected before shipping. However, if you experience any issues with your order, we have an exchange and refund policy designed to protect both your purchase and the integrity of our products.

Deadline for requesting an exchange or refund

You have 5 calendar days from receipt of the order to report any problems with your purchase.

When does an exchange or refund apply?

We accept exchanges or refunds in the following cases:

  • The product arrived damaged or with a verifiable factory defect.
  • The product received does not correspond to the order placed.
  • Requests for personal preference (change of model, color, etc.) are only accepted if the product is unused, undamaged, and in its original packaging . In these cases, Mineral Joyería reserves the right to verify the condition of the item before authorizing any changes .

Important: We do not accept returns on used , damaged , promotional , or wholesale products, except in cases of errors in order assortment.

Forms of resolution depending on the case

Depending on the type of situation, Mineral Jewelry may be able to offer you:

  • Product replacement.
  • Exchange for another available item.
  • Credit balance for a future purchase.
  • Financial refund.

The type of resolution will be defined based on the cause of the change and the condition of the returned product.

Shipping costs for exchanges

  • If the error was ours or the product arrived damaged, Mineral Jewelry will cover the return shipping cost.
  • For exchanges due to personal preference, the customer must cover shipping costs and the product must pass a condition inspection . Exchanges are not accepted if the item is used, damaged, or without its original packaging.

Shipping and liability

Shipments are made with DHL and include a tracking guide.

We are not responsible if the package is not picked up by the customer on time, nor for logistical errors attributable to the shipping company. However, we will always do our best to help you track your order and provide support.

How do I request an exchange or refund?

Contact us through any of the following means with your order number, full name and evidence (photos or video):

We will respond within 2 to 3 business days.

Additional considerations

  • No exchanges or returns are accepted on promotional products, clearance items , or wholesale purchases , except in cases of assortment errors.
  • Once the product has been used, no exchange or return will be possible.
Quiénes Somos Mineral Joyería

Mineral Joyería

At Mineral Jewelry, we have over 20 years of experience offering jewelry accessories and craft supplies in Mexicali, Baja California. Our mission is to serve women seeking fine, elegant, and stylish pieces, as well as to support passionate entrepreneurs who want to start and grow their own jewelry businesses. With a commitment to quality and design, Mineral is much more than a store: it's a space where creativity and beauty come together to transform ideas into unique jewelry.